EMC’s Non-Financial Performance Results for FY2025/2026

We are pleased to announce that EMC has once again achieved exceptional results in our key performance measures for FY2025/2026.

Regulated Performance Standards

For the 11^th consecutive year, we have exceeded all performance targets set by the Energy Market Authority (EMA) across all four service dimensions; systems availability, pricing accuracy, settlement accuracy and customer responsiveness.

Our 100% achievement demonstrates EMC’s commitment to maintaining high standards and delivering outstanding performance for all our stakeholders.

Service Dimension	Service Indicator	For the Period 1 Jul 2025 to 30 Jun 2026
Service Dimension	Service Indicator	Performance Target	Achievement
Systems Availability	Percentage of availability of EMC’s systems including (i) trading website; (ii) clearing systems; and (iii) settlement system	99.90%	100.00%
Pricing Accuracy	Percentage of all trading days free of incidents caused by EMC error*	99.70%	100.00%
Settlement Accuracy	Percentage of all settlement payments free of EMC error*	99.90%	100.00%
Customer Responsiveness	Percentage of all market participants' issues lodged with EMC Helpdesk to be resolved within 6 business days.	80.00%	100.00%
Customer Responsiveness	Percentage of all market participants' issues lodged with EMC Helpdesk to be resolved within 10 business days.	100.00%	100.00%

*Excludes inaccurate data provided by other service providers or market participants in the NEMS, and trading days when the system is unavailable.