EMC’s Non-Financial Performance Results for FY2023/2024
We are pleased to share that the EMC team has once again scored exceptional results based on our key performance measures for FY2023/2024.
Regulated Performance Standards
EMC continues to do well in all the performance targets set by the Energy Market Authority (EMA). For the ninth consecutive year since the targets were introduced, we have exceeded all performance targets set by the EMA for all four service dimensions; systems availability, pricing accuracy, settlement accuracy, and customer responsiveness. The team is committed to maintain its high standards and deliver excellent performance to all our stakeholders.
| Service Dimension |
Service Indicator |
For the Period 1 Jul 2023 to
30 Jun 2024 |
| Performance Target |
Achievement |
| Systems Availability |
Percentage of availability of EMC’s systems including (i) trading website; (ii) clearing systems; and (iii) settlement system |
99.90% |
100.00% |
| Pricing Accuracy |
Percentage of all trading days free of incidents caused by EMC error* |
99.70% |
100.00% |
| Settlement Accuracy |
Percentage of all settlement payments free of EMC error* |
99.90% |
100.00% |
| Customer Responsiveness |
Percentage of all market participants' issues lodged with EMC Helpdesk to be resolved within 6 business days. |
80.00% |
100.00% |
| Percentage of all market participants' issues lodged with EMC Helpdesk to be resolved within 10 business days. |
100.00% |
100.00% |
*Excludes inaccurate data provided by other service providers or market participants in the NEMS, and trading days when the system is unavailable.